NMLS: 1968881
(408) 877-8000
info@loanfactory.com
Office hours:
- Monday - Friday: 6:00 AM - 5:00 PM
- Saturday: By Appointment
Nga "Lena" Le
Loan Officer | Branch Manger | Sr. Loan Consultant
Complaints:
If you would like to report a complaint, please contact our Client Advocate Department at:
We will respond as soon as possible.
Google Reviews
Eddie Troung was awesome. We live across the country but he was able to accommodate us being in different time zones and answered all of our questions in a timely manner. He walked us through step by step with all of the paperwork. Being bilingual was extremely helpful.
Excellent service. She is so nice and take care of customer well. Thank you!
Lena's team is really good
"Lena's team is very good" so nice , friendly, They work very professionally, experienced, and quickly.
I had a fantastic experience working with Hank and Greg. From start to finish, the team was professional and incredibly accessible. Hank, in particular, was on top of every detail—following up with me almost daily regarding action items and keeping me fully informed on our progress.
What really stood out was their commitment to my bottom line. Even before closing, Hank managed to save me $500 on the appraisal just by being diligent and selecting a different appraiser. Greg and Hank secured the best possible interest rate and kept my out-of-pocket closing costs lower than anyone else could. If you want a team that is proactive and truly looks out for your interests, look no further.
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